FAQ and Support

Q. Do I need to be an Australian resident to participate?

A. Yes, this promotion is only available to Australian and New Zealand residents who purchase from the Fluke Australia online store.

Q. What do I need to do to receive my free item?

A. Nothing. All you have to do is spend more than $1000 in one transaction via the fluke Australia online store to receive your free Fluke Yeti Cooler.

Q. How long will it take to receive my free item(s)?

A. Please allow 1-2 weeks from the time we receive your order.

Q. Can I use a PO Box address?

A. We would prefer that you do not use a PO box address for your delivery address as it can cause issues in providing our customers with a proof of delivery. If you have no alternative delivery address, please submit your redemption as normal with the PO box address and contact us at auinfo@fluke.com to arrange your delivery.

Q. Can I exchange the rewards from one eligible purchase with the rewards from another product?

A. No. The rewards for each eligible purchase are fixed as per the offer.

Q. My purchase falls just outside the promotional period, is it still eligible?

A. No. Unfortunately, the promotion start and end dates are absolute, and any purchases made outside of this period are considered ineligible. Fluke Australia holds multiple promotions throughout the year, so please check if your purchase may fall under one of our other promotions. You can see all our current promotions at fluke.com/en-au/where-to-buy/promotions-and-contests.

Didn't answer your question?
Contact our support team at auinfo@fluke.com