FAQ and Support

Q. Do I need to be an Australian or New Zealand resident to participate?

A. Yes, this promotion is only available to Australian and New Zealand residents who purchase from a Fluke Australia authorised distributor located within Australia or New Zealand. Free items redeemed during this promotion will only be sent to valid Australian and New Zealand shipping addresses.

Q. Can I redeem my free item(s) after 29 February 2024?

A. Yes, as long as the initial purchase was made between the promotion days, customers may redeem their prize(s) at any time before COB 15 March 2024. Any applications received after 15 March 2024 will not be accepted.

Q. How do I know who Fluke Australia authorised distributors are?

A. To see the full list simply head to fluke.co/wtb or ask the store you are considering purchasing from. Some smaller brands and wholesalers may also fall under our listed distributors.

Q. If I made my purchase via the Fluke Australia online store, do I need to redeem my free item(s)?

A. Yes, please use the redemption form on this page.

Q. How long will it take to receive my free item(s)?

A. Please allow 6-12 weeks from the time of redeeming for delivery.

Q. If I make more than one valid purchase in a valid value range can I receive multiple free rewards?

A. Yes, if you make multiple purchases each within a valid redemption value range during the promotional period you may redeem multiple times (once per valid receipt). Please note that you will need to provide a proof of purchase receipt for each application.

Q. Can I combine multiple purchases across different receipts during the promotional period to reach higher reward levels?

A. No, the value range rewards are determined by the total value per purchase receipt you redeem and cannot be combined to reach higher value level rewards.

Q. What is considered a “valid proof of purchase receipt”.

A. To be considered valid your attached receipt must detail the store where you made your purchase, the date you made your purchase, and the specific Fluke product(s) you purchased. All orders must be paid in full at the time of redemption to be considered valid. Fluke Australia will not accept packing slips.

Q. Can I use a PO Box address?

We would prefer that you do not use a PO box address for your delivery address as it can cause issues in providing our customers with a proof of delivery. If you have no alternative delivery address, please submit your redemption as normal with the PO box address and contact us at auinfo@fluke.com to arrange your delivery.

Q. Can I exchange the rewards from one eligible purchase with the rewards from another product?

A. No. The rewards for each eligible purchase are fixed as per the official Fluke promotion flyer.

Q. My purchase falls just outside the promotional period, is it still eligible?

A. No. Unfortunately, the promotion start and end dates are absolute, and any purchases made outside of this period are considered ineligible. Fluke Australia holds multiple promotions throughout the year, so please check if your purchase may fall under one of our other promotions. You can see all our current promotions at Promotions.

Didn't answer your question?
Contact our support team at auinfo@fluke.com